Return & Refund Policy

Critical Heating & Hydronics LLC
Effective Date: 11-19-2019

At Critical Heating & Hydronics LLC, we take pride in delivering high-quality workmanship and reliable HVAC and hydronic services. Due to the nature of our work, the following return and refund terms apply:

1. Services Rendered

• All labor and services provided are non-refundable once completed.
• If you believe a service was performed incorrectly or did not resolve the issue, you must notify us within 7 days of service. We will evaluate the concern and, if warranted, return to address the issue at no additional labor cost.

2. Installed Equipment & Materials

• All equipment, parts, and materials installed are non-returnable once installed.
• Manufacturer warranties apply to all eligible equipment and parts.
• Any defective components will be handled in accordance with the manufacturer’s warranty policy.
• Labor to replace warranty parts may not be included, unless otherwise stated in writing.

3. Special Order Items

• Non-refundable and non-cancelable once ordered.
• Subject to supplier return policies, if applicable.
• May be subject to restocking fees if return is approved.

4. Deposits

• Non-refundable once materials have been ordered or work has been scheduled.
• Transferable to a rescheduled service at our discretion.

5. Cancellations

• Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee.
• No-shows or denied access to the property may also incur a service charge.

6. Refund Eligibility

Refunds are issued at the sole discretion of Critical Heating & Hydronics LLC and will only be considered under the following conditions:

• Duplicate payment
• Billing error
• Service not performed

7. Warranty Work

• Warranty claims must follow manufacturer guidelines.
• We do not guarantee immediate replacement timelines.
• Labor coverage is not included unless explicitly stated.
• Availability of identical replacement products is not guaranteed.

8. Limitation of Liability

• Pre-existing system conditions
• Failures of unrelated components
• Damage resulting from deferred maintenance or misuse

9. Contact Information

Critical Heating & Hydronics LLC
Phone: 585-310-2258
Email: support@critical-hydronics.com